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- Tracking
Once an order was picked up by the carrier, you will receive an email to advise the carrier and tracking number. You may visit the carrier official website to monitor your package.
- Returns
Custom orders are not returnable. For more information, please visit our Return & Refund Policy page.
- Shipping time
Regular delivery is usually 14 – 21 days, Express Delivery is 5 – 10 days. Once an order is shipped, you'll receive a tracking number to follow up with the carrier.
- Countries we ship to
We send our products to the USA, Canada and European countries.
- VAT and Duties
All shipping costs are always covered by the buyer. The seller is not responsible for the passing of custom control. All of the taxes, duties, and fees of the destination country are at the buyer's expense.
- Cancellation
1. In case of cancellation or return for any reason except our fault, we return only 80% due to nonrefundable commissions.
2. Refunds will be made only after we get our item back.
3. No refunds for custom orders.
4. No refunds for items from section «Sale».
5. No refunds after 45 days from purchase.
6. No refunds for unclaimed packages. These packages can be sent to the buyer again. In this case, shipping costs are on the client.
Machine was in a gentle mode. No soaking. No bleaching. No dryer. Air dry only. Iron at low temperature (polyester setting) or use steam iron.
Producing time is usually 1 – 2 weeks.
Actual color may slightly vary from the picture due to different display monitors. For a more accurate understanding of the color, please order a fabric sample before ordering curtains.