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FAQs

  • Tracking

Once an order was picked up by the carrier, you will receive an email to advise the carrier and tracking number. You may visit the carrier official website to monitor your package.

  • Returns

Custom orders are not returnable. For more information, please visit our Return & Refund Policy page.

  • Shipping time

Regular delivery is usually 14 – 21 days, Express Delivery is 5 – 10 days. Once an order is shipped, you'll receive a tracking number to follow up with the carrier.

  • Countries we ship to 

We send our products to the USA, Canada and European countries.

  • VAT and Duties

All shipping costs are always covered by the buyer. The seller is not responsible for the passing of custom control. All of the taxes, duties, and fees of the destination country are at the buyer's expense.

  • Cancellation

1. In case of cancellation or return for any reason except our fault, we return only 80% due to nonrefundable commissions.

2. Refunds will be made only after we get our item back.

3. No refunds for custom orders.

4. No refunds for items from section «Sale».

5. No refunds after 45 days from purchase.

6. No refunds for unclaimed packages. These packages can be sent to the buyer again. In this case, shipping costs are on the client.

Machine was in a gentle mode. No soaking. No bleaching. No dryer. Air dry only. Iron at low temperature (polyester setting) or use steam iron.

Producing time is usually 1 – 2 weeks.

Actual color may slightly vary from the picture due to different display monitors. For a more accurate understanding of the color, please order a fabric sample before ordering curtains.

Classic Custom Made Drapes and Curtains – The Elegance of Your Interior

Give your home’s windows individuality and elegance with classic custom drapes and curtains. Each piece is crafted to match your preferences, the dimensions of your room, and the style of your interior. We use the finest fabrics and unique design ideas to create the perfect combination of luxury and functionality.

Curtain Custom Made: Care Features

Individually tailored curtains are produced using motorized manufacturing to meet the client's needs. You can order them online at affordable prices by providing the necessary measurements and selecting the fabric, color, shade, and style of the product.

Taking care of such curtains is simple — just follow the manufacturer's recommendations:

  • wash on a Delicate Cycle, without soaking, drying, or bleaching;

  • air drying only;

  • iron at low temperatures or use steam.

Choose classic custom-made curtains from Pointdecor for your living room, bedroom, or office to fill your space with harmony and comfort. Custom window curtains and drapes add uniqueness, provide an exclusive look, and offer reliable sun protection.